Skip to content

Refund policy

Last updated 27 October 2026
In short
  • Ebooks are digital, so a purchase cannot be refunded once the download links are delivered.
  • If you were charged and did not get your links, we deliver them or refund you in full.
  • A duplicate charge for the same order is refunded.

1. No refunds after delivery

Every product we sell is a digital file. Once your payment is confirmed, the download links are shown on the thank-you page and sent to your email, and the purchase cannot be cancelled or refunded. This also applies to an order bump, upsell or downsell you chose to buy. Please read the book's details and questions before you pay.

2. When we do refund

  • Links not delivered: if your payment succeeded but you did not receive the download links, contact us. We send the links again, or refund you in full if we cannot deliver them.
  • Duplicate payment: if you were charged twice for the same order, we refund the extra charge.
  • Failed payment: if money left your account but the payment failed, Razorpay or your bank returns it automatically, usually within 5 to 7 working days.

3. How refunds are paid

Approved refunds go back to the original payment method through Razorpay. Your bank usually credits them within 5 to 7 working days.

4. Contact

Email support@qwintsoft.com or message us on WhatsApp (+91 96646 03228), Mon to Sat, 10:00 am to 7:00 pm IST; Sunday, Closed, we reply Monday. Please include your order ID or Razorpay payment ID. Our grievance officer is Shrey Dadhaniya (support@qwintsoft.com).